Note: Screenshots in this documentation show our white-label platform interface. Your Sokka Reviews dashboard has identical features and functionality with Sokka branding.
My testimonials aren't visible on my website
For testimonials to display on your website, the following things must happen:
- You must install the global tracking code and the status must beACTIVE. Find out morehere.
- You must activate a widget by installing its embed code. Find out morehere.
- You must haveapprovedtestimonials to display. Find out morehere.
If all three of those things have happened, then testimonials should display on your website.If they still aren't displaying, please check the following common causes:
— Check that yourapprovedtestimonials pass any filters you set when creating the widget. For example, if you chose to only displayfeaturedtestimonials, make sure you have some that have been marked asfeatured.
— Check that both embed codes were pasted in to the correct places. The global tracking code should be in the <head> section ofevery page, while the widget embed code should be placed exactly where you want the testimonial(s) to appear.
— Check that the widget embed code is placed within an element that isvisible.
— Check that you have JavaScript enabled in your browser.
— Check that no other scripts are blocking the global tracking code.
If your testimonials still aren't displaying after checking all of the above items, please send us a message on the chat orvia emailand we'll get back to you ASAP!